Privacy policy and your data

Your privacy is a priority at lozeleavona. This policy explains how we collect, use, and protect your personal information.

Information we collect

We collect data needed to provide our services and improve your experience.

• Contact information, such as name, email address, and phone number when you reach out to us.
• Details you provide during consultations or when submitting forms online.
• Technical data, including IP address, browser type, and device information.
• Cookies and analytics data to help us improve site performance and usability.

How we use your data

We use personal information for essential operations and communication.

• Respond to your enquiries and deliver requested services.
• Improve and personalise your experience on our website.
• Conduct analytics and monitor site performance.
• Comply with legal and regulatory obligations.

Our legal basis for processing

We process your data in accordance with applicable laws and regulations.

Processing is based on your consent, our legitimate interests, and obligations under Australian law. We do not sell your personal data to third parties.

Sharing data

We only share information when required for service delivery or legal compliance.

• With trusted service providers who assist with website operations and analytics.
• If required by law, regulation, or legal process.
• To protect our rights, property, or the safety of our clients and team.

Data security

We implement technical and organisational measures to safeguard your information. While no system is completely secure, your data is protected through encryption, access controls, and regular reviews of our practices.

Your rights

You may access, correct, or request deletion of your personal data at any time.

• Request a copy of your data held by us.
• Update or correct your information if inaccurate.
• Request deletion of personal data where legally permitted.
• Object to data processing or restrict how your information is used.

Cookies and tracking

Cookies are used for essential functions, analytics, and personalisation. Learn more in our cookie policy.

Cookie policy Cookie policy

Contact us

For privacy questions or requests, contact our team directly using the details below.

Policy changes and updates

We may update this privacy policy from time to time. Please check regularly for the latest version.